Welcome to our contact page. If you have a question, need help with a listing, or want to report an issue, our team is available by email around the clock. We reply to most messages within a few hours, evenings and weekends included, and we will stick with you until you have a clear next step or resolution.
We are an independent review and comparison site. We do not operate casinos, and we cannot access player accounts or payment systems. For account-specific issues like identity checks, canceled withdrawals, bonus eligibility, or technical login problems, please contact the casino’s support team first so they can verify your identity and review account-level logs. If you have already tried that and are still not satisfied with the outcome, send us the details, and we will review the case and, where appropriate, contact the operator to seek a fair, well-documented resolution.
When you write to us, please include the casino name, your account username or ID, any support ticket number, and a clear description of what happened, with dates and amounts. This information helps us verify facts with partner managers and speeds up triage. For example, if a withdrawal was canceled after a verification request, tell us when you submitted documents, what was requested, the amounts involved, and what the casino told you. With those details, we can trace the timeline, check the applicable terms, and follow up directly with the operator team that handles payments.
We usually get things sorted out when you have problems with one of the casinos we list. Just drop us a line, and we will investigate the issue for you. You will receive a confirmation that we received your message, then a status update once we have reviewed your case or contacted the operator. If we need your consent to share details with the casino or a regulator, we will ask for it in the first reply so we do not lose time.
Tip
To speed things up, attach screenshots of relevant messages or your transaction history, and use the same email address you used with the casino so we can match records.
Visit us
Emancipatie Boulevard 32, Willemstad, Netherlands Antilles. P.O. Box 7, Curaçao
Service levels and response times
Most messages receive a first reply within a few hours. Complex cases that require operator input may take longer, but we will keep you informed at each stage. Holidays and peak periods can extend response times slightly, yet we continue to monitor the inbox 24 hours a day. If your issue is urgent, include URGENT in the subject line with your casino name, and we will prioritize it in the queue.
What we can and cannot do
We can review complaints for casinos listed on our site, ask partners to reassess decisions, clarify bonus terms, and point you to the right escalation channel. Typical outcomes include a clear explanation of a decision, a correction where terms were misapplied, or a confirmed timeline for a withdrawal once verification is complete. We cannot change account decisions unilaterally, access your funds, bypass KYC or AML checks, or provide legal advice. If a matter requires regulatory escalation, we will explain the options available with the relevant licensing authority and how to submit a complaint that includes the right evidence.
How we handle your case
After we receive your message, we create a case ID and confirm whether the casino is featured on our site. We then review the events you reported against the casino’s terms, promotion rules, and license conditions. If operator input is required, we contact our partner representative, share only the details you authorize, and provide you with progress updates and any requests for additional information. Once the case is closed, we will summarize the outcome so you have a clear record for your files or for any further escalation.
Privacy and security of your information
We use your contact details and case information only to handle your request and, if you ask us to, to communicate with the operator. Do not include full card numbers or highly sensitive documents unless we request them for the specific investigation. If needed, we can arrange a secure upload link on request and delete materials after the case is closed, in line with our retention practices. We apply data minimization, share only what is necessary to move the case forward, and you can ask us to remove attachments or redact documents at any time before we contact the operator.
Contact Regarding Marketing
If you are looking to get your casino featured on Zamsino.com, you are welcome to send us a message. Please keep in mind that these are our requirements.
Local translations
Provide high-quality, native-level translations for each target market and keep them updated when terms or promotions change. Clear, localized content reduces player confusion and improves conversions, so we review on-page copy as part of onboarding.
NetEnt, Microgaming & Thunderkick casino games
Offer a meaningful selection from these providers so players can access recognized titles alongside your wider portfolio. We look for breadth across popular releases and new launches, not just a token library.
Safe and sound payment providers
Support trusted, region-appropriate payment methods with clear processing times, transparent fees, and strong anti-fraud controls. Publish deposit and withdrawal limits, payout speeds, and any required verification steps in the cashier.
No complex terms and conditions (we will investigate prior to any listing)
Keep bonus rules and withdrawal limits straightforward and fair, and avoid hidden clauses that could mislead players. We assess wagering calculations, max bet rules, game weightings, and time limits for clarity and fairness.
After you reach out, please include your brand domain, licensing information, target markets, game studio coverage, payment methods, and a brief overview of your welcome offer and loyalty program. Our team will review the fit, user experience, and compliance. If the basics are aligned, we will follow up with integration steps, asset requirements, and a proposed timeline for going live. We can also share audience insights to help you tailor landing pages and tracking before launch.
How partnership reviews work
We perform due diligence on licensing, complaint history, responsible gambling tools, site performance, and cashier transparency. We may request a test account to verify player flows from registration through withdrawal and to confirm that RTP, bonus terms, and self-exclusion tools are clearly visible. If gaps are found, we will share recommendations, such as simplifying bonus copy, improving KYC guidance, or clarifying withdrawal steps. Listings can proceed once core requirements are met so players get a reliable, consistent experience across markets, with periodic rechecks to keep standards high.
Pitfall
Submitting a brand without a valid, verifiable license or with unclear cashier terms will delay or halt onboarding. Share license numbers and jurisdiction pages up front to avoid back and forth.
Media and press
For media inquiries, quotes, or data requests related to market trends and game providers, contact us at the email above with your outlet name, deadline, and the topic you are covering. We will confirm availability and provide background information or commentary where appropriate. We can supply high-level performance insights, responsible gambling context, and commentary on provider catalogs, and we will coordinate interviews or attributions to meet your publication timelines.