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Security and licensing
PlayGrand Casino is licensed and regulated by four different regulatory bodies, including the Swedish Gambling Authority, Malta Gaming Authority, UK Gambling Commission, and the Curaçao e-Gaming. This casino can be trusted because it has successfully met the standards of four strict gambling authorities.
Besides being licensed and regulated, the PlayGrand online casino offers complete protection of all players’ data using the toughest SSL encryption called the GeoTrust. With this type of data security, you can ensure that your data is safe and well protected.
Furthermore, PlayGrand Casino uses eCOGRA, a well-known third-party examiner, to review all the games in its collection. You can rest assured that the RNG is monitored to guarantee fairness and the RTP’s as wholly accurate and transparent. Play Grand Casino also uses IBAS (Independent Betting Adjudication Service), a third-party resolution station, to ensure all complaints are fairly dealt with.
Responsible gaming
The PlayGrand site is affiliated with top-notch Responsible Gambling organizations like Gambling Therapy, GamBlock, and Gamstop. Users can also create personal limits, take a time-out period, and also close accounts. Nonetheless, a player can always get help on responsible gambling when it’s needed.
Casino games
The variety of games available in PlayGrand casino is quite wide compared to most online casinos out there. Live casino game lovers who enjoy playing slot games, jackpots, and table games, will appreciate the games available in this casino. There are over 20 different gaming providers in this casino, namely Microgaming, NetEnt, NextGen, and Nyx Interactive. What’s more, there are over 1070+ slot games available to play. Take a look for yourself and choose from some of these featured titles:
- Book of Dead
- Top Cat
- Bonanza
- Mr. Magoo’s Adventure
- Temple Tumble
- Thor’s Lightning
- Lost Relics
If you are a fan of branded games, you may like to try out Guns’ N Roses, Who wants to be a Millionaire and Monopoly.
Jackpot Games
PlayGrand Casino also has an unbelievable collection of popular jackpot games, including Mega Moolah, Halls of Gods, and Mega Fortune, to mention but a few.
Table Games
There is a selection of over 87+ different table games, including French Roulette, Roulette Master, and European Roulette. On top of that, PlayGrand Casino also has a collection of blackjack games available, including the Blackjack Classic, Blackjack Neo, and the Blackjack Player’s Choice.
Other interesting Poker games include:
- Ultimate Texas Hold ’em
- Aces Poker
- DJ Wild Stud Poker
- Punto Banco
- Baccarat
- Caribbean Stud Poker
- Pontoon
- Texas Hold ’em, and many more.
Bonuses and promotions
Most of the best casino bonuses are available to new casino players when they register. This also applies to PlayGrand casino. They usually come as welcome packages and are generally awarded in three separate parts.
There is a first deposit bonus where players can get a 100% bonus of up to $300 and 30 bonus spins on Reactoonz. In the second part, a player can get a 50% bonus of up to $500 and 50 free spins to play Book of Dead.
The third part features a 25% bonus of up to $200 and 20 bonus spins to play Legacy of Egypt. Altogether, you can enjoy a $1000 bonus and 100 free spins as a new player.
Bonus Requirements
There are some criteria you need to satisfy before you can access these welcome bonuses. After signing up, you have to make three different deposits with nothing a minimum deposit of $10. Moreover, any payout from the bonus offers and free spins cannot be withdrawn unless the wagering requirements are satisfied.
Besides, games come with different wagering requirements, so you need to be familiar with the wagering condition of any game of your choice. Notwithstanding, the maximum wager when using a welcome bonus is $5.
All bonus funds and free spins come with an expiry date, and failure to claim them before expiration leads to the loss of these bonuses.
Other Types of Promotions
There are several other promotions one can benefit from at PlayGrand Casino. These promotions vary with time as they are usually updated. An Online Music Draw is currently available, and this Draw offers ten free spins every day on NetEnt’s Guns’n Roses. With a $10 minimum deposit, you are eligible to win two tickets to any desired concert.
Additionally, ‘Terrific Tuesdays’ on PlayGrand casino usually features reload bonuses for players. On Terrific Tuesdays, players can build their accounts with a 40% bonus of up to $5. Nevertheless, this bonus comes with its terms and conditions.
Payment methods
There are numerous banking options available at PlayGrand casino. Asides from being a PayPal casino, there are varieties of good payment options to use. They include an extensive choice of debit cards like Maestro. Also, there are eWallet options like Skrill, Neteller, and Trustly. Payments can also be made with Paysafecard, Sofort, and Bankwire.
- Skrill
- Neteller
- Trustly
- Paysafecard
- Sofort
- Bankwire
- Debit card deposits
- Bank transfers
Unfortunately, you cannot make bonus deposits using Neteller or Skrill.
Withdrawal Methods
You can make withdrawals with the same methods used to make deposits. There is a pending period of 48-72 hours for withdrawals. After this period has been exceeded, your withdrawal speed depends on the payment method. EWallets withdrawals are between 24-48 hours, while debit cards and bank withdrawals are within 2-5 days.
It is important to note that PlayGrand Casino will pay you in ten instalments when you win $100,000 or more. There are no withdrawal fees attached. Nonetheless, the minimum withdrawal for PlayGrand Casino is $10.
Mobile gaming
The user interface for this casino’s mobile gaming is attractive and easy to navigate. If you are searching for an engaging mobile casino, simply download the PlayGrand mobile app. This mobile app is available and compatible with iOS and Android devices.
The games’ graphics on mobile have a different layout even though they are pretty similar to the ones on the desktop. There is also an easy search function that is not available on the desktop version.
To access other areas of the mobile app, simply click the menu button in the top left corner. There, you will find the Games Lobby, Contact, Promotions, and Live Chat.
Furthermore, the mobile app is fast-paced and smooth. If you don’t want to go through the stress of downloading the mobile app, you can easily access these mobile features on your mobile browser. The way you play the games doesn’t matter; you can be guaranteed a great overall experience as a player.
Customer support
The Customer Support at PlayGrand Casino is quite fantastic. Although there are no mobile numbers available, you can contact them quickly via email or live chat. There is a wide range of languages including English, Norwegian, Finnish, Swedish, and Russian. Usually, the Live Chat feature connects you immediately with a customer service agent, and your queries will be rectified as soon as possible. Nevertheless, their email responses are pretty fast and really impressive. They are usually answered within six hours and sometimes in an hour.
- Phone: N/A
- Email: [email protected]
- Live Chat: Yes
- FAQ:Yes
Availability
PlayGrand Casino’s customer support services are available 24/7, and the agents are always rapid and helpful with requests. Overall, their customer service is excellent.
Below the “Help” section, there is a pretty extensive FAQ section where you can find answers to some general complaints and queries.
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Last updated 29/04/22 by Erik King